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Frequently Asked Questions
Where is your physical store location?
The Pink Pussy Cat Boutique is located in the iconic city of New York. Come visit us in person!
- 167 West 4th Street
- New York City, NY
- 10014, United States
Do you offer discreet shipping?
Yes, we understand the importance of privacy. All our packages are shipped in plain, unmarked boxes with no reference to The Pink Pussy Cat or the nature of the contents.
How long does shipping take?
We offer several shipping options to accommodate your needs:
Standard Shipping: 3-5 business days.
Express Shipping: 1-2 business days.
Please note that shipping times may vary depending on your location and the shipping option you choose at checkout.
What is your return policy?
Due to the intimate nature of our products, all sales are final. However, if you receive a damaged or defective item, please contact our customer service within 15 days of delivery, and we will arrange for a replacement.
Can I return items purchases in-store?
For health and hygiene reasons, we do not accept returns on any items purchased in-store that have been opened. If an item is defective, please bring it back with your receipt, and we will be happy to assist with an exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and debit cards for both in-store and online purchases.
Are your products body-safe?
Yes, we prioritize the safety and well-being of our customers. All of our products are made from body-safe, high-quality materials, and we strive to stock brands known for their commitment to safety and innovation.